Privacy Policy

Introduction

Welcome to bk0k, a cross-border South Asia online gaming platform serving players in Bangladesh. We accept BDT and INR, offering cricket betting, live casino, slots, crash games, and fish games designed for mobile play with instant bKash and Nagad deposits. We take the privacy of our users seriously. This Privacy Policy explains in clear terms what personal information we collect from you, how we use it, with whom we may share it, and the measures we take to keep it secure.

By accessing or using bk0k's website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform immediately. This policy applies to all users, including registered members, visitors, and prospective customers located in Bangladesh and across South Asia.

Information We Collect

bk0k collects only the information that is necessary to provide a safe, personalised, and legally compliant gaming experience. We categorise the data we collect into two main groups: information you provide to us directly, and information we collect automatically when you use our platform.

Information You Provide Directly

• Full name, date of birth, email address, and mobile phone number provided at account registration.
• National ID or passport details collected during account verification (KYC) to confirm your identity and age eligibility (21+ only).
• Financial information such as bKash wallet number, Nagad number, Rocket number, or bank account details used for deposits and withdrawals.
• Communications you send to our customer support team, including complaint records, live chat transcripts, and email correspondence.

Information Collected Automatically

• Device and browser data, including IP address, device type, operating system version, browser type, and screen resolution.
• Usage data such as pages visited, time spent on each page, game sessions played, wager history, and navigation patterns within our platform.
• Cookies and similar tracking technologies that help us recognise returning users and deliver a personalised experience.

How We Use Your Information

The personal data we collect is used strictly for the purposes described below. We do not process your information for any purpose beyond what is listed here without obtaining your prior consent.

• Account creation and management — to register your account, verify your identity (KYC), process your deposits and withdrawals via bKash, Nagad, or Rocket, and maintain your gaming history.
• Service improvement and personalisation — to analyse how users interact with cricket betting, slots, and live casino features so we can improve the platform experience for Bangladeshi players.
• Security and fraud prevention — to detect suspicious login attempts, prevent unauthorised access to accounts, and comply with responsible gaming obligations.
• Customer support — to investigate and resolve disputes, respond to account queries, and maintain records of support interactions for quality assurance purposes.
• Communications — to send you essential account notifications, deposit confirmations, withdrawal status updates, and (where you have opted in) promotional offers relevant to BPL cricket, T20 tournaments, and casino bonuses.

Sharing and Disclosure of Your Data

bk0k does not sell, rent, or otherwise commercially exploit your personal data. We may share limited information with trusted third parties only under the following circumstances:

• Payment processors and financial partners — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other licensed payment service providers that facilitate your deposits and withdrawals. These partners receive only the minimum data required to complete each transaction securely.
• Technology and platform providers — game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe that deliver the games you play. These providers operate under their own privacy frameworks and receive only pseudonymised session data where required.
• Legal and regulatory authorities — where we are required by applicable law, court order, or regulatory mandate to disclose user information, we will comply. We will notify you of such disclosures wherever legally permitted to do so.

In all cases, any third party receiving data from bk0k is contractually obligated to handle it securely, use it solely for the specified purpose, and not share it further without our explicit written consent.

Cookies and Tracking Technologies

bk0k uses cookies and similar technologies (such as local storage and session tokens) to keep you logged in, remember your preferences, analyse traffic patterns, and deliver a faster, more personalised experience. Cookies are small text files stored on your device. They do not contain executable code and cannot access other data on your device.

You may disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our platform, including the ability to stay logged in or access your account balance. We recommend leaving essential cookies enabled for the best experience on bk0k.

Data Retention

We retain your personal data for as long as your account remains active or as required to fulfil the purposes described in this Privacy Policy. This includes retaining financial transaction records for audit and compliance purposes in line with generally accepted accounting and anti-money-laundering (AML) standards applicable to online gaming businesses serving the Bangladesh market.

If you close your account, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law or necessary to resolve outstanding disputes or investigate suspected fraud. You may contact our support team at [email protected] to request account deletion.

Your Rights as a User

bk0k respects your rights over your personal data. As a registered user of our platform, you have the following rights that you can exercise at any time by contacting us:

• Right of access — you may request a complete copy of the personal data bk0k holds about you at any time.
• Right to rectification — if you believe any data we hold is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure — you may request that we delete your personal data, subject to legal and regulatory obligations that may require us to retain certain records.
• Right to restrict processing — in certain circumstances, you may request that we limit how we use your personal data while a complaint or query is being investigated.
• Right to opt out of marketing — if you no longer wish to receive promotional communications about cricket betting offers, casino bonuses, or seasonal promotions, you may opt out at any time by contacting support.

To exercise any of these rights, please send a written request to [email protected]. We will acknowledge your request within 5 business days and aim to resolve it within 30 days. We may need to verify your identity before processing your request to protect your account security.

Payment and Financial Data

When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, or any other supported payment method, bk0k collects the minimum financial details required to process that transaction. We do not store full card numbers, CVV codes, or complete mobile banking PINs on our servers. Payment credentials are handled directly by our licensed payment partner systems.

All financial transactions on bk0k are processed in BDT (Bangladeshi Taka) or INR (Indian Rupee) as applicable. Transaction records are retained for auditing and anti-money-laundering compliance purposes. If you suspect any unauthorised transaction on your bk0k account, contact our support team immediately at [email protected].

Security Measures

bk0k implements a layered approach to data security. All data in transit between your device and our servers is protected using SSL (Secure Sockets Layer) encryption. Data at rest is stored on access-controlled infrastructure with strict role-based permissions limiting which staff members can view which categories of personal data. We conduct regular internal security reviews and maintain fair play certification to ensure the integrity of our games and the safety of player funds.

While we take all reasonable precautions, no internet-based platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, we will notify you and relevant authorities as required within the shortest practical timeframe and guide you through any necessary steps to protect your account.

Third-Party Links

Our platform may reference third-party game providers such as Pragmatic Play, Evolution Gaming, and Spribe. While these providers are integrated into the bk0k experience, their own privacy policies govern how they collect and process data within their respective game environments. bk0k does not control these third-party data practices and encourages you to review the relevant provider's privacy policy where applicable.

Children's Privacy

bk0k is strictly an adult-only platform. Our services are intended exclusively for users who are 21 years of age or older. We do not knowingly collect personal data from anyone under 21. If we become aware that a minor has registered an account or provided personal information, we will immediately suspend that account, delete the associated data, and void any transactions. If you believe a minor has accessed our platform, please notify us immediately at [email protected].

Changes to This Privacy Policy

bk0k reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of bk0k's services after any such update constitutes your acceptance of the revised policy.

We recommend revisiting this page periodically, particularly before any major deposit or during Eid, Pohela Boishakh, or BPL cricket season promotional periods, to ensure you remain comfortable with how bk0k handles your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bk0k handles your personal data, our dedicated support team is here to help. We are committed to resolving all privacy-related queries promptly and transparently.

You can reach us by email at [email protected]. Our support team operates seven days a week and aims to respond to all privacy-related inquiries within 2 business days. Please include your registered account email address and a brief description of your query to help us assist you as efficiently as possible.